Skip to main content
As an Administrator, open Admin Panel → Sales → Orders to find a Student’s order. The list includes paid and zero-value orders in different states. A Student who unlocks a free course directly has no order in this list.

​
Find an order

  1. Open Orders in the Admin Panel.
  2. Check the active Date and Status filters. The initial view uses the current month and succeeded orders; returning to the page can restore your last filter selection. Reset to current month returns to the initial selection.
  3. Widen the date range and include the state you need. Search by the current Student name or email, an exact coupon code, or another available filter when useful.
  4. Check the row’s status, date, Amount, and included items. Open Order details when you have found the record.
If an order is missing, widen the date and status filters first; the initial view hides open and failed orders. Search uses the Student’s current account details. A Guest order has no current Student link, so search by other details if available.

​
Read the result carefully

Amount shows the order’s original final charge, including after a refund or lost dispute. Free indicates a zero-value order. Use payment records for refunds, payouts, and retained revenue. The Student count and Amount total summarize the rows shown. The list loads at most 1,000 matching orders, with no next page or total-match count. Narrow the filters for a large period; use payment records for a complete financial report. The row date shows the close date when available, otherwise the creation date. An order may appear in a filtered period even if its displayed date falls outside it. VAT ID means billing details were entered; it does not validate the number or indicate an invoice. The list uses Open, Succeeded, Abandoned, Payment failed, Failed, Refunded, and Disputed. For payment details or Student access, open and check the order and, for a paid order, the connected Stripe account.