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Creatora uses passwordless authentication: there is no password to create or remember. When authentication is required, the person enters their email and receives a PIN to sign in. Initial registration also asks only for the information needed at that point. Details such as first name, last name, how they heard about the platform, and profile picture are requested later during account setup.

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From checkout to payment

When someone reaches checkout without being authenticated, they first enter their email. The email identifies the account they will use to access the platform and, if the account does not exist yet, Creatora creates it without asking for a password or other profile details. If the person is already authenticated, this step is not required. At checkout, they can choose the offer and payment method and, if needed, enter a coupon. They can also provide their VAT number details. If they provided them during a previous purchase, Creatora fills them in automatically. Creatora collects billing details in the order; issuing the invoice remains the administrator’s responsibility and can be handled with the system they prefer. After payment, Creatora processes the order. When the order is completed, the confirmation page is shown.

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After the purchase

The confirmation page summarizes the purchase and shows the items included in the offer. Depending on what was purchased, the person can:
  • open a course they gained access to;
  • see included services;
  • read the instructions or use the link associated with a custom item.
Creatora also sends a system email with purchase information, including any instructions associated with custom items. This information remains available later. From their profile picture, the person can open Account settings > Product history to see their purchases, access courses, and retrieve instructions for included items. The confirmation is shown when Creatora has recorded the order as completed. Simply returning from payment does not necessarily mean processing has finished. If the payment is completed in Stripe but the order is still processing, check the order status before asking the person to pay again. See Manage orders and payments.

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Complete account setup

Account setup collects information that was not requested during initial registration, such as:
  • first and last name;
  • how they heard about the platform;
  • profile picture.
When it is offered depends on how the person registers:
  • During checkout: they create the account with their email, complete the purchase, and can continue with account setup from the confirmation page.
  • From the platform home page: they create their account and are taken directly to account setup.
Completing account setup is not required to access content already purchased. If the person does not complete it immediately, they can do so later by selecting Account setup at the top right of the platform. You can also offer a reward to people who complete account setup, such as bonus content or a discount code. The reward name can be shown on the platform home page and course sales pages; instructions for receiving it are shown after account setup is completed. You can customize these items from Admin Panel > Platform > Onboarding.

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Access the platform again

No password is required for later sign-ins. The student enters the email associated with their account and receives a PIN by email to verify access. Once signed in, they can open the courses they have access to. They can also find their purchases and related information under Account settings > Product history. If a student can sign in but cannot find a course, check their account in Manage students and access. For email or PIN issues, see Access the platform.