> ## Documentation Index
> Fetch the complete documentation index at: https://www.help.creatora.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Use a custom subdomain with Creatora

> Prepare DNS for a subdomain you own and coordinate final activation with Creatora.

You can use a subdomain you own, such as `academy.example.com`, for your Creatora platform. You prepare the DNS records, and Creatora completes the final activation. Saving the records alone does not move your platform to the new address.

This guide covers **subdomains only**. Agree the exact address and timing with Creatora before changing DNS, especially if that address already serves a website.

<Steps>
  <Step title="Agree the address with Creatora">
    Contact Creatora by email at [hello@creatora.io](mailto:hello@creatora.io), or use an assistance form in your Admin Panel if one is available. Tell the team which subdomain you want to use and who manages its DNS. Confirm the records for that address before editing them. You do not need to send your DNS account password.
  </Step>

  <Step title="Add the two CNAME records">
    For an agreed subdomain such as `academy.example.com`, add these two records. In this example, `example.com` stands for the domain you own.

    | Type  | Name or host  | Points to              |
    | ----- | ------------- | ---------------------- |
    | CNAME | `academy`     | `cname.vercel-dns.com` |
    | CNAME | `www.academy` | `cname.vercel-dns.com` |

    Your DNS provider may ask for the full names `academy.example.com` and `www.academy.example.com` instead of the shorter host labels. Follow its field format. Do not replace an existing record for either name until you have agreed the change with Creatora.
  </Step>

  <Step title="Ask Creatora to complete activation">
    Tell Creatora when the records have been saved. The team completes the platform-side setup and confirms when the agreed address is ready. DNS propagation and a saved record are not, by themselves, confirmation that the Creatora platform is active at that address.
  </Step>

  <Step title="Check the public result">
    After Creatora confirms activation, open the agreed address in a private browser window. Check that it shows your platform, uses HTTPS, and opens a representative public course page. If you agreed to use both hostnames, check where each one leads. Contact Creatora if you see another site, a certificate warning, or an unexpected redirect before sharing the new link with Students.
  </Step>
</Steps>

The domain's previous use, older platform links, search results, email links, checkout and integrations may need separate checks during a live move. Coordinate those checks with Creatora for your case; this page does not promise an automatic cutover or rollback.